Privacy policy
Last updated: 25 July 2026
Core Renew Ltd respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share your personal information when you visit https://corerenew.co.uk, join our early-access list, purchase a product, create an account, start a subscription or otherwise communicate with us.
- Who We Are
Core Renew Ltd is the controller responsible for the personal information described in this policy.
Legal name: Core Renew Ltd
Company number: 17285406
Registered office: 123–129 Grays Inn Road, London, WC1X 8TU, United Kingdom
Email: info@corerenew.co.uk
Website: https://corerenew.co.uk
- Personal Information We Collect
Depending on how you interact with us, we may collect the following information:
• Your name, email address, telephone number, billing address and delivery address
• Information submitted when you join our early-access list
• Account and subscription details, preferences and settings
• Products viewed, added to your basket, ordered, returned or cancelled
• Payment and transaction information
• Communications you send to us, including enquiries, complaints and returns requests
• Device, browser, network and IP-address information
• Information about how you use and navigate our website
• Cookie identifiers and information collected through similar technologies
• Information received from our service providers and business partners where permitted by law
Payments are processed by our payment providers. Core Renew Ltd does not normally receive or store your full payment-card details.
- How We Collect Your Information
We may collect personal information:
• Directly from you when you join our early-access list, create an account, place an order, start a subscription or contact us
• Automatically when you visit or interact with our website
• Through cookies and similar technologies
• From Shopify, Klaviyo and other providers that support our website and services
• From payment, fraud-prevention, fulfilment and delivery providers
• From other third parties where permitted by law
- How We Use Your Personal Information
We may use your information to:
• Manage the Core Renew early-access list
• Send launch news, early-access information and marketing communications where permitted
• Provide, operate and improve our website and online store
• Create and manage customer accounts
• Process and fulfil one-off orders and subscriptions
• Process payments and prevent fraudulent transactions
• Arrange delivery and manage returns and refunds
• Respond to questions, complaints and customer-service requests
• Remember your preferences and personalise your experience
• Understand how visitors use our website
• Protect the security and integrity of our website and business
• Comply with our legal, regulatory, tax and accounting obligations
• Establish, exercise or defend legal claims
- Our Lawful Bases
Under UK data-protection law, we rely on one or more of the following lawful bases:
Consent
We rely on your consent where required, including when you agree to receive marketing emails. You may withdraw your consent at any time.
Contract
We process information where necessary to take steps at your request or to fulfil an order, subscription or other contract with you.
Legitimate Interests
We may process information where necessary for our legitimate business interests, including operating and improving our services, responding to enquiries, protecting our business and preventing fraud, provided those interests are not overridden by your rights.
Legal Obligation
We may process or retain information where required to comply with a legal or regulatory obligation.
- Early Access and Marketing Communications
When you join the Core Renew early-access list, we will use your email address to send you launch news, early-access updates, product information and marketing communications.
You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting info@corerenew.co.uk.
Unsubscribing from marketing will not prevent us from sending essential service communications relating to an order, payment, delivery, account or subscription.
We may retain limited information after you unsubscribe to ensure that your marketing preference continues to be respected.
- Cookies and Similar Technologies
We use cookies and similar technologies to:
• Operate essential website and checkout functions
• Maintain security and prevent fraud
• Remember your settings and choices
• Understand website usage and performance
• Support email marketing and campaign measurement
• Provide personalisation and marketing where you have consented
Non-essential cookies and similar technologies will be used in accordance with the choices you make through our cookie-consent banner.
Please see our Cookie Policy for further information.
- Shopify
Our online store is hosted and supported by Shopify.
Shopify processes information about your access to and use of our website to provide services including website hosting, checkout, payments, security, customer accounts and store functionality.
Information submitted through our website may be transmitted to Shopify and its service providers, including providers located outside the United Kingdom.
For more information about Shopify’s processing, please see Shopify’s Consumer Privacy Policy at:
https://www.shopify.com/legal/privacy/consumers
- Klaviyo
We use Klaviyo to manage our early-access list, email marketing, sign-up forms and related website measurement.
When you submit your email address or interact with our marketing communications, relevant information may be processed by Klaviyo on our behalf. This may include your email address, marketing preferences, website interactions and engagement with our emails.
Klaviyo may process information outside the United Kingdom using appropriate legal safeguards.
- Who We Share Information With
Where necessary, we may share personal information with:
• Shopify and its service providers
• Klaviyo and other marketing-service providers
• Payment processors and financial institutions
• Fraud-prevention and security providers
• Warehousing, fulfilment, delivery and returns providers
• Website, IT, hosting and analytics providers
• Customer-service providers
• Accountants, insurers, solicitors and other professional advisers
• Regulators, courts, government agencies and law-enforcement bodies where required
• A buyer, investor or successor in connection with a sale, transfer, merger or reorganisation of our business
We do not sell your personal information.
Service providers are permitted to process personal information only as necessary to provide their services and in accordance with their contractual and legal obligations.
- International Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where required, we use recognised safeguards for international transfers, including UK adequacy regulations, approved contractual clauses or other lawful transfer mechanisms.
- How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, accounting and dispute-resolution requirements.
Marketing information is normally retained until you unsubscribe, withdraw consent or we determine that it is no longer needed.
We may retain limited suppression information after you unsubscribe so that we do not send further marketing communications.
Order, transaction and accounting records are normally retained for up to six years after the relevant financial period, or longer where required by law.
- Security
We use appropriate organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or storage system is completely secure. Please avoid sending sensitive or confidential information through unsecured communication channels.
- Your Rights
Depending on the circumstances, you may have the right to:
• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information
• Ask us to restrict how we use your information
• Object to certain processing
• Receive certain information in a portable format
• Withdraw consent at any time where we rely on consent
• Object to the use of your personal information for direct marketing
Your rights are not absolute and may be subject to legal exceptions.
To exercise a right, contact info@corerenew.co.uk. We may need to verify your identity before responding.
- Complaints
If you have concerns about how we use your personal information, please contact us first so we can try to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office:
Website: https://ico.org.uk
Telephone: 0303 123 1113
- Children’s Information
Our website, marketing and products are not directed at children. We do not knowingly collect personal information from children for marketing purposes.
If you believe a child has provided personal information to us, please contact info@corerenew.co.uk.
- Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, security or content of websites operated by third parties.
Please review the privacy policy of any third-party website before providing personal information.
- Changes to This Policy
We may update this Privacy Policy to reflect changes to our services, providers, business operations or legal obligations.
The latest version will be published on our website with an updated date.
- Contact Us
If you have questions about this Privacy Policy or wish to exercise your data-protection rights, please contact:
Core Renew Ltd
Company number: 17285406
123–129 Grays Inn Road
London
WC1X 8TU
United Kingdom
Email: info@corerenew.co.uk