Shipping policy
Last updated: 25 July 2026
This Shipping Policy explains how Core Renew Ltd processes and delivers orders placed through https://corerenew.co.uk.
- Where We Deliver
Core Renew is launching in the United Kingdom first.
The delivery destinations currently available will be shown during checkout. If a delivery option is not available for your address, you will not be able to complete the order for that destination.
We may introduce international delivery in the future. Any international delivery terms, charges and restrictions will be displayed before purchase.
- Delivery Options and Charges
Available delivery services, charges and estimated timeframes will be displayed during checkout before you place your order.
Delivery charges may vary depending on:
• The delivery destination
• The selected delivery service
• The value or contents of the order
• Any applicable promotional delivery offer
Any delivery promotion will be subject to the conditions stated with that offer.
- Order Processing
Orders are processed after payment has been successfully authorised.
We aim to prepare and dispatch orders within the timeframe shown on our website or during checkout.
Orders placed during weekends, bank holidays or particularly busy periods may be processed on the next available working day.
You will receive a dispatch confirmation email where this service is available.
- Estimated Delivery Times
Delivery timeframes are estimates unless we expressly confirm otherwise.
Delivery may occasionally be affected by circumstances outside our reasonable control, including:
• Courier or postal delays
• Severe weather
• Transport disruption
• Public holidays
• Industrial action
• High seasonal demand
• Incorrect or incomplete delivery information
If we become aware of a material delay, we will provide updated information where reasonably possible.
- Delivery Address
You are responsible for providing a complete and accurate delivery address.
Please check your delivery details carefully before placing your order.
If you notice an error, contact info@corerenew.co.uk as soon as possible. We will try to update the address, but we cannot guarantee changes once the order has entered processing or been dispatched.
Core Renew Ltd is not responsible for a failed delivery caused by an incorrect or incomplete address supplied by the customer, although we will try to help resolve the matter.
Additional delivery charges may apply if an order must be sent again because incorrect or incomplete address information was provided.
- Tracking
Where tracking is available, the dispatch confirmation will include tracking details or instructions for monitoring the delivery.
Tracking information may take time to update after an order has been dispatched.
- Receiving Your Order
Please inspect your parcel when it arrives.
If the parcel appears damaged, tampered with or has an unexpectedly broken safety seal, do not use the affected product.
Contact info@corerenew.co.uk promptly with:
• Your name
• Your order number
• A description of the issue
• Photographs of the parcel and product, where helpful
- Missing Deliveries
If tracking states that an order has been delivered but you have not received it, please:
• Check the delivery location and any safe place
• Ask members of your household or building
• Check with immediate neighbours where appropriate
• Review any message or delivery photograph supplied by the courier
If the order still cannot be located, contact info@corerenew.co.uk promptly with your order number.
We may need to investigate the delivery with the relevant courier before providing a replacement or refund.
- Failed Delivery Attempts
If delivery cannot be completed, the courier may:
• Attempt delivery again
• Leave the parcel in an agreed safe place
• Deliver it to a collection point
• Return it to us
It is your responsibility to follow any courier instructions and collect a parcel within the stated collection period.
If an order is returned to us because it was not collected or delivery could not be completed, we will contact you about the available options. Additional delivery charges may apply if you ask us to send the order again.
- Damaged or Incorrect Products
If your order arrives damaged or contains the wrong product, contact info@corerenew.co.uk promptly.
Please retain the product and packaging while we assess the issue.
We will provide an appropriate remedy in accordance with your statutory rights. Please see our Returns and Refund Policy for further information.
- Subscription Deliveries
Subscription products will be dispatched at the delivery frequency selected during checkout or shown in your subscription account.
You are responsible for keeping your delivery address current.
Any change to your subscription address or delivery schedule must be completed before the next renewal is processed.
Cancelling a subscription stops future renewals but does not automatically cancel an order that has already been processed.
- Ownership and Risk
The products become your responsibility when they are delivered to you or to another person you have identified to receive them.
Your statutory rights are not affected.
- Contact Us
For questions about an order or delivery, please contact:
Core Renew Ltd
Company number: 17285406
123–129 Grays Inn Road
London
WC1X 8TU
United Kingdom
Email: info@corerenew.co.uk
Website: https://corerenew.co.uk