Refund policy
Last updated: 25 July 2026
We hope you are happy with your Core Renew purchase. This policy explains your rights if you change your mind or receive a faulty, damaged or incorrect product.
- Cancelling Your Order
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at info@corerenew.co.uk.
We will try to stop the order, but we cannot guarantee cancellation once it has entered the dispatch process.
- Change-of-Mind Returns
For most products purchased online, you have the right to cancel your order within 14 days, beginning the day after you receive your goods.
To exercise this right, email info@corerenew.co.uk within the 14-day cancellation period. Please include:
• Your name
• Your order number
• The product you wish to return
• A clear statement that you wish to cancel your order
Once you have notified us, you must normally return the product within a further 14 days. We will provide return instructions and the appropriate return address. Please do not return products to our registered office without contacting us first.
- Condition of Returned Products
Where possible, products should be returned unopened, sealed, unused and in their original packaging.
For health-protection and hygiene reasons, we may be unable to accept a change-of-mind return once a sealed food-supplement product has been opened or its safety seal has been broken, where the applicable legal exception applies.
This does not affect your rights if a product is faulty, damaged, misdescribed, incorrect or unsafe.
- Return Costs
You are responsible for the direct cost of returning a change-of-mind purchase unless we agree otherwise.
If the product is faulty, damaged or incorrect, Core Renew Ltd will cover reasonable return costs where required.
We recommend retaining proof of postage until your return has been completed.
- Refunds
For an eligible cancellation, we will refund:
• The price paid for the returned product; and
• The cost of our least expensive standard delivery option, where applicable
Additional delivery costs arising from your choice of an enhanced or express delivery service may not be refunded.
We may withhold the refund until we have received the returned goods or you have supplied evidence that they have been returned, whichever occurs first.
Refunds will be made to the original payment method within the period required by law. Depending on your payment provider, it may take additional time for the refund to appear in your account.
We may reduce a refund to reflect any loss in value caused by handling beyond what is reasonably necessary to inspect the product.
- Faulty, Damaged or Incorrect Products
If your product arrives faulty, damaged, incorrect or with an unexpectedly broken safety seal, please do not use it.
Contact us promptly at info@corerenew.co.uk and provide:
• Your name and order number
• A description of the problem
• Photographs of the product and packaging, where helpful
We will assess the issue and provide an appropriate remedy, which may include a replacement or refund. Your statutory consumer rights are not affected.
- Subscription Orders
Cancelling a Core Renew subscription prevents future renewal orders from being processed. It does not automatically cancel or refund an order that has already been processed.
Separate statutory cancellation rights may apply to each subscription delivery. Please see our Subscription Terms for information about cancelling future renewals.
- Contact Us
Core Renew Ltd
Company number: 17285406
Registered office: 123–129 Grays Inn Road, London, WC1X 8TU, United Kingdom
Email: info@corerenew.co.uk